Refund policy

Resolving problems and returning items

To report a problem, contact info@mem0craft.com with your order number or other proof of purchase and a description of the issue. Please include clear photos where possible. If you cannot provide photos, we will discuss another way to assess the problem.

Where photos sufficiently establish the problem, we will normally replace the affected magnets free of charge, including delivery, without requiring a return.

Please contact us before sending anything back so we can agree on the appropriate solution. Keep the affected items until we have agreed the next steps.

If we request a physical return for a problem covered by your statutory rights, we will provide a prepaid return label and shipping instructions.

Return address:

MemoCraft
Liemersallee 1
6931 KH Westervoort
The Netherlands

Please package returned items securely, preferably in the original packaging if you still have it. Original packaging is not required.

This procedure does not limit your statutory rights, including a price reduction or refund where legally applicable.